Terms & Conditions

Please review the terms that govern your use of our website and services at Kesas.

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Terms & Conditions

Welcome to Kesas. By using our website or placing an order, you agree to the following terms. Please read them carefully.

📌 1. Introduction

This website allows customers to browse menu and place food orders online.

🌐 1.1 Use of Website

You agree not to misuse the platform. All details provided must be accurate.

🛒 1.2 Orders & Acceptance

  • Order confirmation via SMS/Email
  • Depends on availability & timing
  • We may cancel due to errors or stock issues

💳 1.3 Pricing & Payment

  • Prices in INR
  • Secure payment gateways
  • Order confirmed after payment

🍽️ 1.4 Food Quality & Allergens

We maintain hygiene. Customers must check allergens before ordering.

⚠️ 1.5 Liability

We are not responsible for delays due to external conditions.

🚚 2. Delivery Policy

  • Available in selected areas
  • Delivery time: 30–90 mins
  • Charges shown at checkout
  • OTP/signature may be required

❌ 3. Cancellation & Refund

  • No cancellation after order placed
  • Refund if order not delivered / cancelled
  • Processed in 5–7 working days
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